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1 Lessons • 3 Minutes
5 Stages For A Successful Negotiation
Depending on what you sell these stages could last any length of time between 5...
1 Lessons • 3 Minutes
6 Phrases You Must Avoid When Speaking With The Decision Maker
There are certain phrases that are a real turn off for a decision maker. Learn...
1 Lessons • 5 Minutes
7 Steps To Build And Maintain Connections With Your Clients
Learn how to build, develop and maintain lasting relationships with your prospects and clients by...
1 Lessons • 4 Minutes
7 Ways To Make Your Sales Meeting Buzz
Sales people would rather be selling, than stuck in meetings. Discover seven ways to make...
1 Lessons • 1 Minutes
A Positive Response To Customers In 1 Minute
This one-minute video describes how to change a potentially negative response to sounding more positive...
6 Lessons • 10 Minutes
Abusive Customers
Dealing with abusive customers is never easy. This video training is a guide for managing...
1 Lessons • 1 Minutes
Abusive Customers In 1 Minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute...
1 Lessons • 1 Minutes
Accepting Praise In 1 Minute
This one-minute video gives a few tips on how to accept praise or a compliment....
1 Lessons • 1 Minutes
Acknowledge Customer Contact In 1 Minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry...
1 Lessons • 1 Minutes
Active Listening In 1 Minute
This one-minute video outlines five tips on how to improve your active listening skills....
1 Lessons • 1 Minutes
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add...
8 Lessons • 10 Minutes