5 Stages For A Successful Negotiation
Depending on what you sell these stages could last any length of time between 5 minutes, 5 weeks,...
6 Phrases You Must Avoid When Speaking With The Decision Maker
There are certain phrases that are a real turn off for a decision maker. Learn what the main...
7 Steps To Build And Maintain Connections With Your Clients
Learn how to build, develop and maintain lasting relationships with your prospects and clients by using the CONNECT...
7 Ways To Make Your Sales Meeting Buzz
Sales people would rather be selling, than stuck in meetings. Discover seven ways to make everyone feel your...
A Positive Response To Customers In 1 Minute
This one-minute video describes how to change a potentially negative response to sounding more positive when dealing with...
Abusive Customers
Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers. Viewers...
Abusive Customers In 1 Minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute video outlines a...
Accepting Praise In 1 Minute
This one-minute video gives a few tips on how to accept praise or a compliment....
Acknowledge Customer Contact In 1 Minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry or visit as...
Active Listening In 1 Minute
This one-minute video outlines five tips on how to improve your active listening skills....
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add value to the...
Advanced Customer Service
Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted...