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7 Lessons • 10 Minutes
Difficult Customer Types
We all have difficult people in our lives, and our professional lives are certainly no...
5 Lessons • 16 Minutes
Digital Transformation: An Introduction To Digital Transformation
We live in a digital world and the use of technology has transformed and continues...
5 Lessons • 16 Minutes
Digital Transformation: Transformation Of Customer Needs Workforce Needs And Operations
Every organization operating in the 21st century has been affected in some capacity by the...
5 Lessons • 17 Minutes
Digital Transformation: Transformation Of Markets Business Models And Strategy
A new group of buyers has entered the marketplace. As this course shows, businesses that...
1 Lessons • 1 Minutes
Disarming A Heated Conversation In 1 Minute
This one-minute video explains a technique you can use to disarm a conversation that is...
1 Lessons • 3 Minutes
Ditch The Pitch Approach
Prospects dislike the sales person who talks forever about themselves, their company and their products...
6 Lessons • 23 Minutes
Diversity And Inclusion: Build The Foundation
Diversity and inclusion are terms often tossed around these days without giving it much thought...
4 Lessons • 21 Minutes
Diversity And Inclusion: Lead The Change
Racial inequity impacts productivity and communication in the workplace. This video training explores steps to...
7 Lessons • 35 Minutes
Diversity And Inclusion: Take Action
Racial bias in the workplace can cause stress and discomfort for co-workers and customers. This...
1 Lessons • 1 Minutes
Do It Right The First Time In 1 Minute
This one-minute video explains the benefits of doing something right the first time, as well...
1 Lessons • 3 Minutes
Don’t Talk About Your Solutions Too Early On
Learn when the right time is to reveal your solutions. Talk about them too early...
1 Lessons • 1 Minutes