8 Lessons • 9 Minutes
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores...
1 Lessons • 1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
5 Lessons • 9 Minutes
Cyber Security
Every employee in every type of company is a potential target for a cyber security...
2 Lessons • 12 Minutes
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training,...
3 Lessons • 20 Minutes
Cyber Security Awareness Part 2: Social Engineering
Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while...
3 Lessons • 21 Minutes
Cyber Security Awareness Part 4: Password Management
It is a common practice for people to use one or two passwords for many...
4 Lessons • 20 Minutes
Cyber Security Awareness Part 5: Internet And Physical Security
The fifth and final part of this series on cyber security awareness, continues to explore...
5 Lessons • 7 Minutes
Cybercrime And Deepfakes In The AI Age
Cybercriminals are creative. In today’s AI-powered world, seeing is no longer believing. Cybercriminals are using...
8 Lessons • 32 Minutes
Cybersecurity Essentials For Employees
Hacking has become a far too common occurrence. This training course shows how vulnerable everyone...
5 Lessons • 10 Minutes
Cybersecurity: Passkeys
Do you remember all your passwords? This course introduces passkeys: a modern, password-less way to...
5 Lessons • 10 Minutes
Data Privacy In The Age of AI
Spending a large part of our lives online used to seem normal and non-threatening. However,...
4 Lessons • 37 Minutes