Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores how to achieve...
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer....
Cyber Security
Every employee in every type of company is a potential target for a cyber security attack. This course...
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training, your employees can...
Cyber Security Awareness Part 2: Social Engineering
Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while phishing attempts in...
Cyber Security Awareness Part 4: Password Management
It is a common practice for people to use one or two passwords for many different accounts online....
Cyber Security Awareness Part 5: Internet And Physical Security
The fifth and final part of this series on cyber security awareness, continues to explore digital risks via...
Cybercrime And Deepfakes In The AI Age
Cybercriminals are creative. In today’s AI-powered world, seeing is no longer believing. Cybercriminals are using artificial intelligence to...
Cybersecurity Essentials For Employees
Hacking has become a far too common occurrence. This training course shows how vulnerable everyone is to data...
Cybersecurity: Passkeys
Do you remember all your passwords? This course introduces passkeys: a modern, password-less way to log in that...
Data Privacy In The Age of AI
Spending a large part of our lives online used to seem normal and non-threatening. However, once AI entered...
Data Security Compliance: Avoiding Inadvertent Disclosure
This training focuses on how to protect oneself from sharing data without knowing it. Most users do not...