Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive or angry people....
Coping With Redundancy
Redundancy is common during recessions and economic downturns. This video training explores ways to better cope under the...
Correct Pronoun Usage
Pronouns, such as I, you, he, she, are a part of speech that allows for more efficient dialogue....
Courageous Conversations In 1 Minute
This one-minute video helps to explain how to hold a courageous or difficult conversation....
COVID-19: How To Greet Each Other In The New World
As we all navigate life during the coronavirus pandemic, we need some alternatives for greeting each other. This...
COVID-19: How To Properly Don And Doff Your PPE Mask
Wearing a mask is one of the easiest steps we can all take to prevent the spread of...
COVID-19: Precautions
As we return to work during this pandemic, there are many precautions we must be aware of every...
COVID-19: Proper Handwashing Procedure
Proper and frequent handwashing is one of the best ways to prevent the spread of the coronavirus. This...
Craft a Value Proposition
Great value propositions highlight your service or product and how it specifically benefits potential customers. This online sales...
Creating A Sense of Urgency In The Sale
If there’s no pressing need or no urgency then there will be no sale. Discover how to create...
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the effect their culture,...
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and four ways to...