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COVID-19: Precautions
As we return to work during this pandemic, there are many precautions we must be aware of every...
COVID-19: Proper Handwashing Procedure
Proper and frequent handwashing is one of the best ways to prevent the spread of the coronavirus. This...
Craft a Value Proposition
Great value propositions highlight your service or product and how it specifically benefits potential customers. This online sales...
Creating A Sense of Urgency In The Sale
If there’s no pressing need or no urgency then there will be no sale. Discover how to create...
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the effect their culture,...
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and four ways to...
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores how to achieve...
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer....
Cyber Security
Every employee in every type of company is a potential target for a cyber security attack. This course...
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training, your employees can...
Cyber Security Awareness Part 2: Social Engineering
Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while phishing attempts in...
Cyber Security Awareness Part 4: Password Management
It is a common practice for people to use one or two passwords for many different accounts online....