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7 Lessons • 18 Minutes
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
8 Lessons • 9 Minutes
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores...
1 Lessons • 1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
5 Lessons • 9 Minutes
Cyber Security
Every employee in every type of company is a potential target for a cyber security...
2 Lessons • 12 Minutes
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training,...
3 Lessons • 20 Minutes
Cyber Security Awareness Part 2: Social Engineering
Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while...
3 Lessons • 21 Minutes
Cyber Security Awareness Part 4: Password Management
It is a common practice for people to use one or two passwords for many...
4 Lessons • 20 Minutes
Cyber Security Awareness Part 5: Internet And Physical Security
The fifth and final part of this series on cyber security awareness, continues to explore...
8 Lessons • 32 Minutes
Cybersecurity Essentials For Employees
Hacking has become a far too common occurrence. This training course shows how vulnerable everyone...
4 Lessons • 37 Minutes
Data Security Compliance: Avoiding Inadvertent Disclosure
This training focuses on how to protect oneself from sharing data without knowing it. Most...
6 Lessons • 29 Minutes