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1 Lessons • 1 Minutes
Courageous Conversations In 1 Minute
This one-minute video helps to explain how to hold a courageous or difficult conversation....
1 Lessons • 1 Minutes
COVID-19: How To Greet Each Other In The New World
As we all navigate life during the coronavirus pandemic, we need some alternatives for greeting...
1 Lessons • 3 Minutes
COVID-19: How To Properly Don And Doff Your PPE Mask
Wearing a mask is one of the easiest steps we can all take to prevent...
1 Lessons • 2 Minutes
COVID-19: Precautions
As we return to work during this pandemic, there are many precautions we must be...
1 Lessons • 2 Minutes
COVID-19: Proper Handwashing Procedure
Proper and frequent handwashing is one of the best ways to prevent the spread of...
6 Lessons • 20 Minutes
Craft a Value Proposition
Great value propositions highlight your service or product and how it specifically benefits potential customers....
1 Lessons • 3 Minutes
Creating A Sense of Urgency In The Sale
If there’s no pressing need or no urgency then there will be no sale. Discover...
7 Lessons • 18 Minutes
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
8 Lessons • 9 Minutes
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores...
1 Lessons • 1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
5 Lessons • 9 Minutes