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1 Lessons • 5 Minutes
Cold Calling: On Your Way To The Telephone
What planning and preparation do you need to do before you pick up the phone...
1 Lessons • 1 Minutes
Collaboration In 1 Minute
This one-minute video outlines how to collaborate effectively following four steps....
1 Lessons • 1 Minutes
Collecting Debt In 1 Minute
This one-minute video explains how to effectively collect debt from a client. There are five...
1 Lessons • 3 Minutes
Common Reasons Why Sales People Fail
Learn the top 5 reasons why sales people fail. You’ll want to avoid these common...
5 Lessons • 9 Minutes
Communication Skills
Communication is a two-way process, or an “exchange of understanding.” Unfortunately, a lot of things...
7 Lessons • 10 Minutes
Complaint Handling
Nobody likes a complainer. However, as with so many things, especially in a professional situation,...
8 Lessons • 19 Minutes
Conduct Behavioral Interviews
Research has shown a worker’s past performance is an accurate gauge of how they will...
1 Lessons • 9 Minutes
Conflict De-Escalation Techniques: Active Listening
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...
1 Lessons • 8 Minutes
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
1 Lessons • 9 Minutes
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers
Your face covering policies won’t work well if everyone isn’t following them. This microlearning shows...
1 Lessons • 10 Minutes
Conflict De-Escalation Techniques: Developing a Solution Mindset
One way to handle conflict is to yell and scream until others get tired of...
1 Lessons • 8 Minutes