Cognitive Load In 1 Minute
This one-minute video explains what cognitive load is and how to reduce it. It provides tips ideal for...
Cold Calling – How to Open Your Call
If you don’t open your calls in the right way you’ll never get to the close. Learn a...
Cold Calling: On Your Way To The Telephone
What planning and preparation do you need to do before you pick up the phone to make your...
Collaboration In 1 Minute
This one-minute video outlines how to collaborate effectively following four steps....
Collecting Debt In 1 Minute
This one-minute video explains how to effectively collect debt from a client. There are five things described to...
Common Reasons Why Sales People Fail
Learn the top 5 reasons why sales people fail. You’ll want to avoid these common pitfalls like the...
Communication Masterclass For Managers
Great managers don’t just manage tasks, they manage clarity. Manager communication is a necessary skill for a productive...
Communication Skills
Communication is a two-way process, or an “exchange of understanding.” Unfortunately, a lot of things can go wrong...
Complaint Handling
Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal...
Conduct Behavioral Interviews
Research has shown a worker’s past performance is an accurate gauge of how they will perform in the...
Conflict De-Escalation Techniques: Active Listening
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This microlearning...
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to...