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Conflict De-Escalation Techniques: Active Listening
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This microlearning...
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to...
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers
Your face covering policies won’t work well if everyone isn’t following them. This microlearning shows you how to...
Conflict De-Escalation Techniques: Developing a Solution Mindset
One way to handle conflict is to yell and scream until others get tired of arguing or flee...
Conflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering Mandate
It’s no secret that face covering mandates are among the most controversial and contentious issues facing the modern...
Conflict De-Escalation Techniques: Recognizing and Removing Biases
One of the first steps in conflict de-escalation is approaching the conflict with a clear head and open...
Consultative Selling PULSE Model – Evolve
Using the Consultative selling PULSE model, discover how to move the sale forward. Learn what to say and...
Consultative Selling PULSE Model – Leverage
Using the Consultative selling PULSE model, discover how to build pain and pleasure statements to create the urgency...
Consultative Selling PULSE Model – Position
Using the Consultative selling PULSE model, start your sales interactions off on the right foot by positioning the...
Consultative Selling PULSE Model – Solution
Using the Consultative selling PULSE model, learn how to persuasively present your product/solution in the right way relating...
Consultative Selling PULSE Model – Understand
Using the Consultative selling PULSE model, learn how to fully understand your prospect’s or client’s needs and requirements...
Consultative Selling Reminders
This session covers some all-round basic consultative selling best practices to keep you focused when selling in this...