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1 Lessons • 9 Minutes
Conflict De-Escalation Techniques: Active Listening
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...
1 Lessons • 8 Minutes
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
1 Lessons • 9 Minutes
Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers
Your face covering policies won’t work well if everyone isn’t following them. This microlearning shows...
1 Lessons • 10 Minutes
Conflict De-Escalation Techniques: Developing a Solution Mindset
One way to handle conflict is to yell and scream until others get tired of...
1 Lessons • 8 Minutes
Conflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering Mandate
It’s no secret that face covering mandates are among the most controversial and contentious issues...
1 Lessons • 10 Minutes
Conflict De-Escalation Techniques: Recognizing and Removing Biases
One of the first steps in conflict de-escalation is approaching the conflict with a clear...
1 Lessons • 4 Minutes
Consultative Selling PULSE Model – Evolve
Using the Consultative selling PULSE model, discover how to move the sale forward. Learn what...
1 Lessons • 6 Minutes
Consultative Selling PULSE Model – Leverage
Using the Consultative selling PULSE model, discover how to build pain and pleasure statements to...
1 Lessons • 4 Minutes
Consultative Selling PULSE Model – Position
Using the Consultative selling PULSE model, start your sales interactions off on the right foot...
1 Lessons • 5 Minutes
Consultative Selling PULSE Model – Solution
Using the Consultative selling PULSE model, learn how to persuasively present your product/solution in the...
1 Lessons • 7 Minutes
Consultative Selling PULSE Model – Understand
Using the Consultative selling PULSE model, learn how to fully understand your prospect’s or client’s...
1 Lessons • 4 Minutes