Hotels and Motels Library

10 Lessons • 19 Minutes

Customer Service: De-escalation Techniques For Difficult Customers

Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...

6 Lessons • 30 Minutes

Customer Service: Make It Easy!

Poor customer service leads to customers finding another place to do business, and great customer...

7 Lessons • 31 Minutes

Ethical Decision Making: Knowing Right And Wrong In The Workplace

All employees must make choices on the job, many of which are ethical in nature....

5 Lessons • 24 Minutes

Slips Trips and Falls: Hotels

As a hospitality professional, your top priority is ensuring guests enjoy their stay. Can your...