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Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Ethical Decision Making: Knowing Right And Wrong In The Workplace
All employees must make choices on the job, many of which are ethical in nature. And, at times...
Slips Trips and Falls: Hotels
As a hospitality professional, your top priority is ensuring guests enjoy their stay. Can your hotel list safe...