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Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Ethical Decision Making: Knowing Right And Wrong In The Workplace
All employees must make choices on the job, many of which are ethical in nature. And, at times...
Hazard Communication In Hospitality Environments
Hazardous materials (HazMats) can be found in nearly every work environment, including those in the hospitality industry. While...
Slips Trips and Falls: Hotels
As a hospitality professional, your top priority is ensuring guests enjoy their stay. Can your hotel list safe...