As you may already know, customers prefer to do business with individuals and companies that they like, rather than ones who treat them with contempt and disdain. This microlearning offers several strategies for developing a solid rapport with your customers that will result in stronger relationships and better business. You’ll see how rapport develops over time, how questions play a key role in creating rapport, and how “building rapport” is distinct from “making a sale.” There’s also boats and golf and petty arguments and parenthood andâ¦well, just watch it for yourself.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Building Rapport With Customers
