Course ID: lplncsre_m_vod
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
