Course ID: lplnacus_vod
Abusive Customers
Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers. Viewers learn about different types of abuse by customers. This training demonstrates ways to avoid being baited by abusive customers. This training also demonstrates ways to respond to customer abuse. Use this video to educate employees about effectively handling abusive customers.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
Chapters
- 1. Introduction
- 2. Abusive Behavior
- 3. Types Of Abuse
- 4. Avoid Being Baited
- 5. Response Techniques
- 6. Recap
