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Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience even when you...
Building A Strong Sales Team: Sales Leadership
Building a solid sales team requires strength, tenacity and the ambitious drive found within all good salespeople. This...
Building Customer Relationships: Building Rapport With Customers
As you may already know, customers prefer to do business with individuals and companies that they like, rather...
Building Customer Relationships: Demonstrating Your Values
Showcasing your personal values, or those of your company, is an excellent way to distinguish yourself from your...
Building Customer Relationships: Effective Problem Solving
When something goes wrong during a customer experience, you could always close your eyes and pretend it never...
Building Customer Relationships: Managing Customer Expectations
This microlearning shows you how easy it is to manage your customers’ various expectations. As it turns out,...
Building Customer Relationships: Utilizing Customer Feedback
There’s no better way to know what your customers expect from you than to ask your customers what...
Business Storytelling
Successful organizations have stories associated with their brand that customers, suppliers and employees identify with. This course inspires...
Business Strategy: Creating A Competitive Edge
New technologies and innovations have changed how companies differentiate their services and offerings to potential customers. As a...
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key...
Changing Your Sales Mindset & Approach Part 1
No matter what you do in sales you need to develop the right mind-set to give yourself the...
Changing Your Sales Mindset & Approach Part 2
This second part, helps you to continue to develop the right sales mindset to give yourself the best...