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1 Lessons • 1 Minutes
Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience...
5 Lessons • 14 Minutes
Building A Strong Sales Team: Sales Leadership
Building a solid sales team requires strength, tenacity and the ambitious drive found within all...
1 Lessons • 10 Minutes
Building Customer Relationships: Building Rapport With Customers
As you may already know, customers prefer to do business with individuals and companies that...
1 Lessons • 10 Minutes
Building Customer Relationships: Demonstrating Your Values
Showcasing your personal values, or those of your company, is an excellent way to distinguish...
1 Lessons • 9 Minutes
Building Customer Relationships: Effective Problem Solving
When something goes wrong during a customer experience, you could always close your eyes and...
1 Lessons • 9 Minutes
Building Customer Relationships: Managing Customer Expectations
This microlearning shows you how easy it is to manage your customers’ various expectations. As...
1 Lessons • 9 Minutes
Building Customer Relationships: Utilizing Customer Feedback
There’s no better way to know what your customers expect from you than to ask...
5 Lessons • 9 Minutes
Business Storytelling
Successful organizations have stories associated with their brand that customers, suppliers and employees identify with....
5 Lessons • 14 Minutes
Business Strategy: Creating A Competitive Edge
New technologies and innovations have changed how companies differentiate their services and offerings to potential...
1 Lessons • 1 Minutes
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional,...
1 Lessons • 3 Minutes
Changing Your Sales Mindset & Approach Part 1
No matter what you do in sales you need to develop the right mind-set to...
1 Lessons • 3 Minutes