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Defusing Angry Customers In 1 Minute
Angry customers can be difficult to deal with. This one-minute video explains some steps you can take to...
Difficult Customer Types
We all have difficult people in our lives, and our professional lives are certainly no exception. When you’re...
Emotional Clients And Colleagues
Emotional clients and colleagues can affect the workplace. This video training is a guide for managing emotional clients...
Employee Motivation: Leading And Motivating Call Center Teams
Studies show call centers have an annual turnover rate of 30% to 45%. This training course teaches managers...
ESOL – English As A 2nd Language In 1 Minute
How to communicate with people whose second language is English or when their English language skills need improvement....
First Contact Resolution
Reports show 12% of customers will leave a company if it takes two or more calls to resolve...
Fix The Customer First
47% of customers say they’ll stop buying from a company if they have a subpar experience. The same...
Funnel Questions In 1 Minute
This one-minute video explains how to use funnel questions to get more detail and increase the confidence of...
Great Customer Service Tips In 1 Minute
This one-minute video explains five ways you can provide great customer service....
Handling Difficult Customers (LAST) In 1 Minute
This one-minute video shows four simple steps to calm down and deal with a difficult or challenging customer....
How To Say No Nicely To A Customer In 1 Minute
This one-minute video shows how you can say no nicely when talking with a customer. This microlearning presents...
Identifying Customer Types
Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based...