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1 Lessons • 1 Minutes
Defusing Angry Customers In 1 Minute
Angry customers can be difficult to deal with. This one-minute video explains some steps you...
7 Lessons • 10 Minutes
Difficult Customer Types
We all have difficult people in our lives, and our professional lives are certainly no...
5 Lessons • 10 Minutes
Emotional Clients And Colleagues
Emotional clients and colleagues can affect the workplace. This video training is a guide for...
5 Lessons • 17 Minutes
Employee Motivation: Leading And Motivating Call Center Teams
Studies show call centers have an annual turnover rate of 30% to 45%. This training...
1 Lessons • 1 Minutes
ESOL – English As A 2nd Language In 1 Minute
How to communicate with people whose second language is English or when their English language...
5 Lessons • 9 Minutes
First Contact Resolution
Reports show 12% of customers will leave a company if it takes two or more...
6 Lessons • 10 Minutes
Fix The Customer First
47% of customers say they’ll stop buying from a company if they have a subpar...
1 Lessons • 1 Minutes
Funnel Questions In 1 Minute
This one-minute video explains how to use funnel questions to get more detail and increase...
1 Lessons • 1 Minutes
Great Customer Service Tips In 1 Minute
This one-minute video explains five ways you can provide great customer service....
1 Lessons • 1 Minutes
Handling Difficult Customers (LAST) In 1 Minute
This one-minute video shows four simple steps to calm down and deal with a difficult...
1 Lessons • 1 Minutes
How To Say No Nicely To A Customer In 1 Minute
This one-minute video shows how you can say no nicely when talking with a customer....
5 Lessons • 26 Minutes