Occupational Skills: Customer Service Library

There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable...

This one-minute video explains a simple process to help your customer have a positive experience even when you...

Every organization wants to be the best they can be. This video training explores ways to provide best-in-class...

As you may already know, customers prefer to do business with individuals and companies that they like, rather...

Showcasing your personal values, or those of your company, is an excellent way to distinguish yourself from your...

When something goes wrong during a customer experience, you could always close your eyes and pretend it never...

This microlearning shows you how easy it is to manage your customers’ various expectations. As it turns out,...

There’s no better way to know what your customers expect from you than to ask your customers what...

Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose customers and high-performing...

This one-minute video gives five tips and ideas when using call evaluations....

Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key...

This one-minute video explains how to effectively collect debt from a client. There are five things described to...