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7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated...
1 Lessons • 1 Minutes
Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience...
7 Lessons • 10 Minutes
Being World Class In Your Field
Every organization wants to be the best they can be. This video training explores ways...
1 Lessons • 10 Minutes
Building Customer Relationships: Building Rapport With Customers
As you may already know, customers prefer to do business with individuals and companies that...
1 Lessons • 10 Minutes
Building Customer Relationships: Demonstrating Your Values
Showcasing your personal values, or those of your company, is an excellent way to distinguish...
1 Lessons • 9 Minutes
Building Customer Relationships: Effective Problem Solving
When something goes wrong during a customer experience, you could always close your eyes and...
1 Lessons • 9 Minutes
Building Customer Relationships: Managing Customer Expectations
This microlearning shows you how easy it is to manage your customers’ various expectations. As...
1 Lessons • 9 Minutes
Building Customer Relationships: Utilizing Customer Feedback
There’s no better way to know what your customers expect from you than to ask...
5 Lessons • 14 Minutes
Business Power Skills: Customer Service
Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose...
1 Lessons • 1 Minutes
Call Evaluations In 1 Minute
This one-minute video gives five tips and ideas when using call evaluations....
1 Lessons • 1 Minutes
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional,...
1 Lessons • 1 Minutes