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Management & Leadership Library
5 Lessons • 12 Minutes
Attracting And Retaining Black Talent
Ethnically diverse teams are 35% more likely to experience above-average profitability. This shows how a...
1 Lessons • 1 Minutes
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a...
11 Lessons • 10 Minutes
Award Winning Emails
Email communication can have a powerful effect on capturing customers and retaining existing customers. This...
5 Lessons • 10 Minutes
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a...
8 Lessons • 10 Minutes
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating...
7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated...
1 Lessons • 1 Minutes
Baby Boomers In 1 Minute
Every generation has unique things about the way they work. Baby Boomers are born between...
1 Lessons • 1 Minutes
Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience...
2 Lessons • 9 Minutes
Bathroom And Breakroom Etiquette
Working in an office includes sharing some popular spaces: bathrooms and breakrooms. In this light-hearted...
6 Lessons • 19 Minutes
Be a Great Mentor
Mentoring, making a positive difference in someone else’s life, is one of the most rewarding...
6 Lessons • 15 Minutes