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1 Lessons • 1 Minutes
Call Evaluations In 1 Minute
This one-minute video gives five tips and ideas when using call evaluations....
5 Lessons • 12 Minutes
Choosing A Leadership Theory
Through experience, great leaders have realized that there is no single leadership style that can...
10 Lessons • 31 Minutes
Close the Communication Loop
Change is hard, and many people are resistant to it especially at first. If you...
7 Lessons • 10 Minutes
Coaching For Change Part 1
This module is the first in a two-part series which focuses on the first five...
8 Lessons • 10 Minutes
Coaching For Change Part 2
This is the second in a two-part series on coaching. This course focuses on the...
1 Lessons • 1 Minutes
Coaching The Individual In 1 Minute
This one-minute video covers how to coach people as individuals. Whether you are a manager...
1 Lessons • 1 Minutes
Cognitive Load In 1 Minute
This one-minute video explains what cognitive load is and how to reduce it. It provides...
8 Lessons • 19 Minutes
Conduct Behavioral Interviews
Research has shown a worker’s past performance is an accurate gauge of how they will...
12 Lessons • 24 Minutes
Conducting An Extraordinary Job Interview
Conducting interviews is a difficult but critical task for supervisors. Interviewers must have the skills...
7 Lessons • 29 Minutes
Conducting Exceptional Interviews
Effective interviewing techniques are critical to ensuring the best candidates are identified in advance of...
7 Lessons • 27 Minutes
Conducting Extraordinary Performance Appraisals
Performance appraisals are the single most effective tool a manager can use to improve employees’...
6 Lessons • 24 Minutes