9 Lessons • 21 Minutes
Let’s Talk… Harassment – It Happens!
To ensure a safe and productive workplace for everyone, it is important to recognize and...
5 Lessons • 19 Minutes
Let’s Talk… Respect – It Matters
In today’s diverse workplace it’s important to treat others with respect. How we speak and...
1 Lessons • 3 Minutes
Listening Mistakes Sales People Make
Sales people do not listen enough. At times they are too busy thinking what they...
7 Lessons • 10 Minutes
Listening Skills
Listening is an art, and everyone has room for improvement. Use this training module to...
1 Lessons • 1 Minutes
Listening Skills In 1 Minute
This one-minute video explains some key aspects of listening including active and reflective listening. Some...
4 Lessons • 10 Minutes
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
1 Lessons • 1 Minutes
Live Chat Tips In 1 Minute
This one-minute video looks at five basic tips to providing a good customer experience through...
6 Lessons • 15 Minutes
Make Meetings Work
Meetings can be chaotic and counterproductive or engaging and effective. The difference in their productivity...
1 Lessons • 1 Minutes
Make Their Day In 1 Minute
This one-minute video explains some ways to help make another person’s day. This could be...
1 Lessons • 2 Minutes
Make Your Sales Scripts Sound Unrehearsed
You don’t want to sound like a robot especially if you are saying the same...
7 Lessons • 17 Minutes
Manage Workplace Stress
Most people can relate to stress at work or at home. It carries into every...
7 Lessons • 23 Minutes