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Management & Leadership Library

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1 Lessons • 1 Minutes

Indifference In 1 Minute

This one-minute video shows employees how to overcome indifference when working with customers....
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1 Lessons • 1 Minutes

Influencing Others In 1 Minute

This one-minute video shares some key phrases you can use to influence people to do...
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7 Lessons • 10 Minutes

Influencing Skills

Highly influential people are typically articulate, great listeners, and able to present ideas with clarity...
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14 Lessons • 36 Minutes

Innovate & Create: Leverage the Power of Generations

When vast numbers of employees of different generations work together, it creates a unique set...
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6 Lessons • 61 Minutes

Innovation Made Simple

Are your gears always turning? Do you have big ideas, but aren’t necessarily sure the...
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7 Lessons • 20 Minutes

Inspire Extraordinary Performance

You may think “performance management” is just another term for the performance review process, but...
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1 Lessons • 3 Minutes

Inspiring Leadership – Support Your Team

As a manager, how do you foster a spirit of teamwork? This video shows you...
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1 Lessons • 3 Minutes

Inspiring Leadership – Acknowledge Employee’s Work

Do your employees find the recognition you provide inspiring and motivating? Learn how one manager...
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1 Lessons • 3 Minutes

Inspiring Leadership – Communicate Why Their Work Is Important

How does one become an “inspiring leader,” as opposed to just a boss everyone thinks...
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1 Lessons • 3 Minutes

Inspiring Leadership – Create Opportunities For Growth

Are you helping your team members grow within their roles? Learn how one manager discourages...
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5 Lessons • 11 Minutes

Institutional Strategies To Combat Racism

Racism, prejudice, conscious and unconscious bias are inescapable, and organizational leaders must strategize ways to...
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1 Lessons • 1 Minutes

Internal Customer Service In 1 Minute

Internal customer service is the culture where everyone in the organization is helping the customer,...
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