Indifference In 1 Minute
This one-minute video shows employees how to overcome indifference when working with customers....
Influencing Others In 1 Minute
This one-minute video shares some key phrases you can use to influence people to do what you would...
Influencing Skills
Highly influential people are typically articulate, great listeners, and able to present ideas with clarity and conviction. Learning...
Innovate & Create: Leverage the Power of Generations
When vast numbers of employees of different generations work together, it creates a unique set of challenges for...
Innovation Made Simple
Are your gears always turning? Do you have big ideas, but aren’t necessarily sure the best way to...
Inspire Extraordinary Performance
You may think “performance management” is just another term for the performance review process, but that would be...
Inspiring Leadership – Support Your Team
As a manager, how do you foster a spirit of teamwork? This video shows you one manager’s misguided...
Inspiring Leadership – Acknowledge Employee’s Work
Do your employees find the recognition you provide inspiring and motivating? Learn how one manager fails to inspire...
Inspiring Leadership – Communicate Why Their Work Is Important
How does one become an “inspiring leader,” as opposed to just a boss everyone thinks is okay? Learn...
Inspiring Leadership – Create Opportunities For Growth
Are you helping your team members grow within their roles? Learn how one manager discourages employees by dismissing...
Institutional Strategies To Combat Racism
Racism, prejudice, conscious and unconscious bias are inescapable, and organizational leaders must strategize ways to combat racism. Before...
Internal Customer Service In 1 Minute
Internal customer service is the culture where everyone in the organization is helping the customer, either directly or...