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Management & Leadership Library
Generation X In 1 Minute
Every generation has unique things about the way they work. Generation X people are born between 1964 and...
Generation Y In 1 Minute
Every generation has unique things about the way they work. Generation Y, or millennials, are born between 1980...
Generation Z In 1 Minute
Every generation has unique things about the way they work. Generation Z people are born after 1995. This...
Getting The Message: The 4 C’s Of Effective Communication
Effective communication is an important tool in the workplace. This video training explores the four C’s of effective...
Giving Activity Instructions In 1 Minute
This one-minute video outlines the steps to giving instructions when running an activity with a group. It’s important...
Giving And Receiving Feedback
Feedback regularly occurs in workplaces. Feedback happens between a manager and an employee, and informally among co-workers. This...
Giving Feedback (DESCCO) In 1 Minute
This one-minute video explains how to give feedback to someone using the DESCCO method....
Giving Instructions
The responsibility falls to the communicator when it comes to whether instructions are understood. This training course teaches...
Great Customer Service Tips In 1 Minute
This one-minute video explains five ways you can provide great customer service....
Great Meetings In 1 Minute
This one-minute video explains four things to help you run great meetings....
Handling Conflict
From time to time, conflict does occur, and we must understand conflict for a greater chance of a...
Handling Difficult Customers (LAST) In 1 Minute
This one-minute video shows four simple steps to calm down and deal with a difficult or challenging customer....