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Management & Leadership Library

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1 Lessons • 1 Minutes

Generation X In 1 Minute

Every generation has unique things about the way they work. Generation X people are born...
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1 Lessons • 1 Minutes

Generation Y In 1 Minute

Every generation has unique things about the way they work. Generation Y, or millennials, are...
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1 Lessons • 1 Minutes

Generation Z In 1 Minute

Every generation has unique things about the way they work. Generation Z people are born...
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6 Lessons • 10 Minutes

Getting The Message: The 4 C’s Of Effective Communication

Effective communication is an important tool in the workplace. This video training explores the four...
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1 Lessons • 1 Minutes

Giving Activity Instructions In 1 Minute

This one-minute video outlines the steps to giving instructions when running an activity with a...
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8 Lessons • 10 Minutes

Giving And Receiving Feedback

Feedback regularly occurs in workplaces. Feedback happens between a manager and an employee, and informally...
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1 Lessons • 1 Minutes

Giving Feedback (DESCCO) In 1 Minute

This one-minute video explains how to give feedback to someone using the DESCCO method....
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9 Lessons • 10 Minutes

Giving Instructions

The responsibility falls to the communicator when it comes to whether instructions are understood. This...
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1 Lessons • 1 Minutes

Great Customer Service Tips In 1 Minute

This one-minute video explains five ways you can provide great customer service....
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1 Lessons • 1 Minutes

Great Meetings In 1 Minute

This one-minute video explains four things to help you run great meetings....
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6 Lessons • 10 Minutes

Handling Conflict

From time to time, conflict does occur, and we must understand conflict for a greater...
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1 Lessons • 1 Minutes

Handling Difficult Customers (LAST) In 1 Minute

This one-minute video shows four simple steps to calm down and deal with a difficult...
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