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Let’s Talk… Bullying, Abusive Conduct, and Their Consequences
Half of all employees have reported experiencing some form of bullying at work, which is detrimental to their...
Let’s Talk… Harassment – It Happens!
To ensure a safe and productive workplace for everyone, it is important to recognize and prevent harassment from...
Let’s Talk… Respect – It Matters
In today’s diverse workplace it’s important to treat others with respect. How we speak and behave towards coworkers...
Leveraging The Power Of Generations
Workers of different age groups may have different ways of working and communicating. However, we sometimes let generational...
LGBT Rights In California Workplaces: SB396
California has passed legislation to protect LGBT employees. Senate Bill 396 makes it illegal for employers to mistreat...
LGBTQ Rights In The Workplace
LGBTQ employees have legal protections in hiring, promotion, job assignments, and workplace interactions. This online training course, guided...
Listening Mistakes Sales People Make
Sales people do not listen enough. At times they are too busy thinking what they are going to...
Listening Skills
Listening is an art, and everyone has room for improvement. Use this training module to share the importance...
Listening Skills In 1 Minute
This one-minute video explains some key aspects of listening including active and reflective listening. Some statistics about listening...
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless...
Live Chat Tips In 1 Minute
This one-minute video looks at five basic tips to providing a good customer experience through live web webchat....
Loading Dock Safety
According to Industrial Safety & Hygiene News, 25% of all industrial accidents occur at the loading dock, and...