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7 Lessons • 20 Minutes
Let’s Talk… Bullying, Abusive Conduct, and Their Consequences
Half of all employees have reported experiencing some form of bullying at work, which is...
9 Lessons • 21 Minutes
Let’s Talk… Harassment – It Happens!
To ensure a safe and productive workplace for everyone, it is important to recognize and...
5 Lessons • 19 Minutes
Let’s Talk… Respect – It Matters
In today’s diverse workplace it’s important to treat others with respect. How we speak and...
7 Lessons • 50 Minutes
Leveraging The Power Of Generations
Workers of different age groups may have different ways of working and communicating. However, we...
9 Lessons • 19 Minutes
LGBT Rights In California Workplaces: SB396
California has passed legislation to protect LGBT employees. Senate Bill 396 makes it illegal for...
15 Lessons • 22 Minutes
LGBTQ Rights In The Workplace
LGBTQ employees have legal protections in hiring, promotion, job assignments, and workplace interactions. This online...
1 Lessons • 3 Minutes
Listening Mistakes Sales People Make
Sales people do not listen enough. At times they are too busy thinking what they...
7 Lessons • 10 Minutes
Listening Skills
Listening is an art, and everyone has room for improvement. Use this training module to...
1 Lessons • 1 Minutes
Listening Skills In 1 Minute
This one-minute video explains some key aspects of listening including active and reflective listening. Some...
4 Lessons • 10 Minutes
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
1 Lessons • 1 Minutes
Live Chat Tips In 1 Minute
This one-minute video looks at five basic tips to providing a good customer experience through...
6 Lessons • 26 Minutes