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Dealing With Know-It-All Customers In 1 Minute
This one-minute video demonstrates how to handle customers or colleagues who think they know better and have lots...
Dealing With Non-Stop Talking Customers In 1 Minute
This one-minute video provides some tips on how to deal with customers who like to talk and how...
Dealing With Rude People In 1 Minute
This one-minute video provides five tips for dealing with rude people....
Dealing With Suicidal Employees And Victims Of Domestic Violence
One of the hallmarks of a great place to work is a culture of care. As this course...
Decision Making In 1 Minute
This one-minute video helps you to understand the key components of decision making....
Defensive Driving: When Good Weather Goes Bad
Knowing how to maintain composed control over your vehicle and surroundings can prevent you from slipping, sliding and...
Defusing Anger (CALM) In 1 Minute
This one-minute video demonstrates how to diffuse anger using the four-step CALM technique....
Defusing Angry Customers In 1 Minute
Angry customers can be difficult to deal with. This one-minute video explains some steps you can take to...
Delegation
Delegating tasks and responsibilities to employees and team members is a vital aspect of good management. But knowing...
Delegation In 1 Minute
Delegation is something we often avoid doing or it’s something we don’t do well. This one-minute video provides...
Deliver Meaningful Feedback
Knowing how to deliver meaningful feedback can transform ambiguous messages into clear communication. This video training explores providing...
Deliver Rich and Engaging Presentations
Not everyone is comfortable giving presentations, but sometimes it is part of the job. This public speaking training...