Browse Courses
Find the titles that fit your needs best. Search and filter below to find courses on a specific topic, industry, or workplace.
Cultural Awareness
According to People Management, diverse teams are 87% better at making decisions, and according to BCG, diverse management...
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the effect their culture,...
Cultural Sensitivity and Diversity in Healthcare
Sensitivity, understanding and responses to diversity play a significant role in determining patient outcomes. Factors that can influence...
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and four ways to...
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost profits by 25%...
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good customer service can...
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your customers before they...
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows customer services reps...
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t...
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared to an example...
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can only lead to...
Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred....