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Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key...

Can I Ask That? Legal Interviewing
There are certain questions you may be surprised to find out are illegal to ask of a candidate...

Caught-between Hazards: Construction’s Fatal Four
It may go without saying how dangerous the construction jobsite is. In fact, more than 5,000 construction workers...

Caught-In/Between Hazards in Construction Environments
One out of every five workplace fatalities in the U.S. is due to a caught-in/between accident in the...
Celebrate AAPI Heritage Month At Work
Heritage Month celebrations allow all employees to learn more about the people, culture, history, traditions, and day to...

Celebrate LGBTQ+ Pride Month At Work
This video training explores the proper ways to celebrate LGBTQ+ Pride Month at work. It is important to...

Cell Phones In The Workplace: A Dangerous Distraction
Many of the nearly 3 billion text messages sent each day are sent from and received by people...

Cell Phones In The Workplace: A Dangerous Distraction – Concise Version
While you would not do a crossword puzzle while operating a forklift, or juggle while on the warehouse...

Changing People’s Behavior In 1 Minute
This one-minute video explains how you can positively influence people to change their behavior rather than doing it...

Changing Your Sales Mindset & Approach Part 1
No matter what you do in sales you need to develop the right mind-set to give yourself the...

Changing Your Sales Mindset & Approach Part 2
This second part, helps you to continue to develop the right sales mindset to give yourself the best...

Choose Your Attitude In 1 Minute
Choosing your attitude is a fundamental principle about self control. Your attitude is the one thing you have...