7 Lessons • 9 Minutes
Taking Initiative
It’s a lot easier to sit in the back seat, or to procrastinate and let...
1 Lessons • 1 Minutes
Taking Ownership In 1 Minute
Every person can and should be responsible for ensuring customers get the best service possible....
5 Lessons • 14 Minutes
Talent Acquisition: Behavioral Interviewing
Conducting behavioral interviews is a straightforward method for finding the right candidates who meet the...
5 Lessons • 13 Minutes
Talent Acquisition: Interviewing Skills
Hiring is as much a science as it is an art. This video training explores...
5 Lessons • 12 Minutes
Talent Acquisition: Recruiting
Companies that want to have the best employees must start by hiring the best candidates....
6 Lessons • 14 Minutes
Talent Acquisition: Reducing Rater Bias
All people have biases that affect how they evaluate other people. This video training explores...
5 Lessons • 15 Minutes
Talent Acquisition: Selection
A manager’s primary responsibility is to hire, develop, and retain great people. Those managers who...
1 Lessons • 1 Minutes
Team Productivity In 1 Minute
This one-minute video provides five tips on how to improve team productivity....
5 Lessons • 28 Minutes
Teamwork: What’s Trust Got To Do With It?
Recently, a Fortune 500 company calculated that it took, on average, 89 weeks to make...
1 Lessons • 1 Minutes
Telephone Hold Standards In 1 Minute
This one-minute video explores the components of how to professionally put someone on hold over...
1 Lessons • 1 Minutes
Telephone Transfers In 1 Minute
This one-minute video shows you how to make a professional telephone transfer....
11 Lessons • 24 Minutes