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1 Lessons • 3 Minutes
Customer Service – Service Delayed Is Service Denied
Watch how not delivering “service on time” turns into an entertaining – but damaging –...
8 Lessons • 26 Minutes
Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are...
10 Lessons • 19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
6 Lessons • 30 Minutes
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer...
4 Lessons • 9 Minutes
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better...
7 Lessons • 21 Minutes
Cut Protection
The danger potential for those who work with certain machinery can vary from minor abrasions...
7 Lessons • 37 Minutes
Dealing With Allergens In Food Processing And Handling Environments
Food allergens present serious risks for consumers and managing them correctly is essential in any...
9 Lessons • 38 Minutes
Drug And Alcohol Use Disorders For Employees
Drug and alcohol use disorders typically start out as causal or prescribed use. However, as...
9 Lessons • 39 Minutes
Drug And Alcohol Use Disorders For Managers And Supervisors
What employees do on and off the job can have an impact on workplace safety....
9 Lessons • 38 Minutes
Drug And Alcohol Use Disorders In Food Processing And Handling Environments For Employees
What employees do on their own time can have an impact on workplace safety. This...
9 Lessons • 41 Minutes
Drug And Alcohol Use Disorders In Food Processing And Handling Environments For Managers And Supervisors
Substance use disorders do not always stop at the workplace door. When employees have problems...
8 Lessons • 34 Minutes