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Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That is why a...
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return their purchase, contact...
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about bias, racism, and...
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can stay safe at...
COVID 19: Staying Safe At Work For Employers
The recent COVID-19 pandemic brought workplaces around the world to a halt. Now, as employers in all types...
Creating a Mindset for Change (Leaders) Part 1: Changing Your Mindset
Employees who possess the skill to maintain a positive mindset, even when faced with challenges, are more innovative,...
Creating a Mindset for Change (Leaders) Part 2: Managing Moments
This is the second part in the six-part “Creating a Mindset for Change” series of training videos. All...
Creating a Mindset for Change (Leaders) Part 3: Embracing Change
This is the third part in the six-part “Creating a Mindset for Change” series of training videos. All...
Creating a Mindset for Change (Leaders) Part 4: Making it Happen
This is the fourth part in the six-part “Creating a Mindset for Change” series of training videos. All...
Creating a Mindset for Change (Leaders) Part 5: Influencing Others
This is the fifth part in the six-part “Creating a Mindset for Change” series of training videos. All...
Creating a Mindset for Change (Leaders) Part 6: Building Awareness
This is the sixth and final part in the “Creating a Mindset for Change” series of training videos....
Creating a Mindset for Change Part 1: Changing Your Mindset
Employees who possess the skill to maintain a positive mindset, even when faced with challenges, are more innovative,...