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8 Lessons • 10 Minutes
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating...
7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated...
1 Lessons • 1 Minutes
Baby Boomers In 1 Minute
Every generation has unique things about the way they work. Baby Boomers are born between...
1 Lessons • 1 Minutes
Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience...
2 Lessons • 9 Minutes
Bathroom And Breakroom Etiquette
Working in an office includes sharing some popular spaces: bathrooms and breakrooms. In this light-hearted...
6 Lessons • 19 Minutes
Be a Great Mentor
Mentoring, making a positive difference in someone else’s life, is one of the most rewarding...
6 Lessons • 15 Minutes
Be Approachable
It does not matter how much you know if employees are not comfortable coming to...
4 Lessons • 14 Minutes
Becoming An Effective Manager: Building Emotional Intelligence
According to studies, 90% of top performers have a high EQ, meaning Emotional Quotient or,...
5 Lessons • 9 Minutes
Becoming An Effective Manager: Business Acumen – Finance
Accounting, finance, and economics are the tools companies use to make educated and appropriate business...
5 Lessons • 12 Minutes
Becoming An Effective Manager: Managing Cross Functional Teams
To be an effective team, it’s helpful to have people who think differently and people...
4 Lessons • 11 Minutes