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Invisible Disabilities
It can be challenging for employers, managers, leaders, and co-workers to make appropriate accommodations for people whose disabilities...
Keeping Control When The Customer Says Yes
You’ve finally closed the deal and you want to jump from the rooftops. However you need to maintain...
Keeping Your Customers Informed
Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This course teaches those...
Keeping Your Pipeline Full
The number and quality of your prospects in your pipeline will be a big factor in your success....
Keeping Your Prospects Warm During The Sales Cycle
You’re in the middle of a long sales cycle and you don’t want to bug your prospect for...
Know Your Business
Whether you’re in a role which interacts directly with clients and customers, or you’re simply interested in engaging...
Know Your Stuff – Sales Research
Without expert knowledge, you simply can’t compete in today’s marketplace. Discover the four main areas you need to...
KPIs In 1 Minute
This one-minute video discusses what a KPI (Key Performance Indicator) is and some best practice around setting them....
Lead Your Virtual Team
On a virtual team, communication is the most important components needed to keep your project on track. As...
Leading Change: Kotter’s 8 Step Change Model
It is helpful for leaders to have a change model to follow when working through a change initiative....
Leading Change: Kurt Lewin’s 3 Stage Change Model
Organizational change can be tricky, so it is helpful for managers to follow a tried and true method...
Leading Change: McKinsey’s 7-S Model
Organizational change can be difficult; however, leaders must still take on the challenge of managing their teams through...