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1 Lessons • 2 Minutes
COVID-19: Precautions
As we return to work during this pandemic, there are many precautions we must be...
1 Lessons • 2 Minutes
COVID-19: Proper Handwashing Procedure
Proper and frequent handwashing is one of the best ways to prevent the spread of...
6 Lessons • 20 Minutes
Craft a Value Proposition
Great value propositions highlight your service or product and how it specifically benefits potential customers....
1 Lessons • 3 Minutes
Creating A Sense of Urgency In The Sale
If there’s no pressing need or no urgency then there will be no sale. Discover...
7 Lessons • 18 Minutes
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
8 Lessons • 9 Minutes
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores...
1 Lessons • 1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
5 Lessons • 9 Minutes
Cyber Security
Every employee in every type of company is a potential target for a cyber security...
2 Lessons • 12 Minutes
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training,...
3 Lessons • 20 Minutes
Cyber Security Awareness Part 2: Social Engineering
Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while...
3 Lessons • 21 Minutes