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Customer Service Skills for Patient Satisfaction
Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Diversity Made Simple – Government Version
Organizations, including government organizations, that value diversity are more productive and innovative. This training course takes a deeper...
Diversity Made Simple For Managers – Government Version
Often, organizations talk about diversity and the need for a more diverse workplace. However, it is a loaded...
Drug And Alcohol Use Disorders In Healthcare Environments For Medical Employees
Occasionally drinking too much, taking painkillers, or experimenting with drugs, can lead to a substance use disorder. This...
Drug And Alcohol Use Disorders In Healthcare Environments For Medical Managers And Supervisors
60% of the people battling drug or alcohol use disorders have jobs, including medical jobs in the healthcare...
Drug And Alcohol Use Disorders In Healthcare Environments For Office And Facilities Employees
Substance use disorders can impact anyone regardless of role or work environment. This course provides essential knowledge about...
Drug And Alcohol Use Disorders In Healthcare Environments For Office And Facilities Managers And Supervisors
What employees do on their own time can have an impact on workplace safety. This training explores drug...
EEO Essentials
Illegal workplace harassment is unwelcome behavior that bullies, intimidates, embarrasses, coerces, or insults others at work because they...
Ethical Decision Making: Knowing Right And Wrong In The Workplace
All employees must make choices on the job, many of which are ethical in nature. And, at times...
Fire Prevention in Healthcare Facilities
Over 5,000 fires a year are reported in healthcare facilities. This video training explores the best practices to...
FMLA: Everything You Need To Know
In 1993, Congress made huge advancements in the field of workplace rights by passing the Family Medical Leave...