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Healthcare Facilities Library

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9 Lessons • 30 Minutes

Customer Service Skills for Patient Satisfaction

Everyone wants to be treated respectfully. This holds true when we are interacting with members...
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6 Lessons • 30 Minutes

Customer Service: Make It Easy!

Poor customer service leads to customers finding another place to do business, and great customer...
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8 Lessons • 21 Minutes

Diversity Made Simple – Government Version

Organizations, including government organizations, that value diversity are more productive and innovative. This training course...
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8 Lessons • 23 Minutes

Diversity Made Simple For Managers – Government Version

Often, organizations talk about diversity and the need for a more diverse workplace. However, it...
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10 Lessons • 42 Minutes

Drug And Alcohol Use Disorders In Healthcare Environments For Medical Employees

Occasionally drinking too much, taking painkillers, or experimenting with drugs, can lead to a substance...
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9 Lessons • 42 Minutes

Drug And Alcohol Use Disorders In Healthcare Environments For Medical Managers And Supervisors

60% of the people battling drug or alcohol use disorders have jobs, including medical jobs...
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9 Lessons • 38 Minutes

Drug And Alcohol Use Disorders In Healthcare Environments For Office And Facilities Employees

Substance use disorders can impact anyone regardless of role or work environment. This course provides...
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9 Lessons • 41 Minutes

Drug And Alcohol Use Disorders In Healthcare Environments For Office And Facilities Managers And Supervisors

What employees do on their own time can have an impact on workplace safety. This...
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6 Lessons • 28 Minutes

EEO Essentials

Illegal workplace harassment is unwelcome behavior that bullies, intimidates, embarrasses, coerces, or insults others at...
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7 Lessons • 31 Minutes

Ethical Decision Making: Knowing Right And Wrong In The Workplace

All employees must make choices on the job, many of which are ethical in nature....
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8 Lessons • 26 Minutes

Fire Prevention in Healthcare Facilities

Over 5,000 fires a year are reported in healthcare facilities. This video training explores the...
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16 Lessons • 40 Minutes

FMLA: Everything You Need To Know

In 1993, Congress made huge advancements in the field of workplace rights by passing the...
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