Psychology Today refers to emotional intelligence as the ability to identify and manage one’s own emotions, as well as the emotions of others. If you’re working with patients, clients, or customers, especially in high pressure and high stress situations, honing your emotional intelligence, or EI, is especially important. The course covers the basics of EI, including the four abilities of EI, the four factors of EI, and how to manage EI. Utilize this course among any of your staff, particularly those in people-facing roles, to help them better understand and improve their own emotional intelligence.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Introduction
- 2. The Four Abilities Of Emotional Intelligence
- 3. The Four Factors Of Emotional Intelligence
- 4. How To Manage Emotional Intelligence
- 5. Recap
