There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable to connect with a live person. This course is the second in a two-part series of modules on telephone etiquette and the delivery of amazing service. This course extends what was discussed in the first module and shares further award-winning telephone techniques to enhance an organization’s customer service offerings and to strengthen one’s own customer service skills. Customer service representatives are often a customer’s first point of contact, so it is critical to master these skills. The course discusses sales awareness, call conclusion, overall attitude, professionalism, and added value. Use this course to empower customer service reps to provide stellar customer service over the phone.