Effective communication is an important tool in the workplace. This video training explores the four C’s of effective communication to help employees improve their ability to communicate with coworkers, managers, and customers. Communication is a two-way street. This video explores both verbal and nonverbal forms of courteous listening. Viewers learn the importance of and how to apply the concepts of clarity, courtesy, cultural competency, and consistency. Good communication can improve all aspects of the workplace. Use this video to educate employees about the 4 C’s of effective communication.