This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep – determined to show he’s right and the customer is wrong – gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”