Course ID: at30csir_vod
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep – determined to show he’s right and the customer is wrong – gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
