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5 Lessons • 26 Minutes
Identifying Customer Types
Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor...
5 Lessons • 13 Minutes
Improving Customer Rapport
One of the most critical factors in cultivating successful business relationships is building customer rapport....
1 Lessons • 1 Minutes
Improving Self-Awareness In 1 Minute
Self-awareness is something useful to improve as it helps us understand our impact on others....
4 Lessons • 39 Minutes
Improving Your Emotional Intelligence
Our emotions have an impact on so many things, from our mood and our decision-making...
1 Lessons • 1 Minutes
Influencing Others In 1 Minute
This one-minute video shares some key phrases you can use to influence people to do...
7 Lessons • 10 Minutes
Influencing Skills
Highly influential people are typically articulate, great listeners, and able to present ideas with clarity...
14 Lessons • 36 Minutes
Innovate & Create: Leverage the Power of Generations
When vast numbers of employees of different generations work together, it creates a unique set...
1 Lessons • 1 Minutes
Internal Customer Service In 1 Minute
Internal customer service is the culture where everyone in the organization is helping the customer,...
5 Lessons • 12 Minutes
Interpersonal Effectiveness: Enhancing Listening Skills
Strong listening skills increase trust and respect from others. This video training explores how leaders...
6 Lessons • 25 Minutes
Interviewing Skills: Career Advancement Techniques
Most employees want opportunities to grow as they gain experience in the workplace. They are...
1 Lessons • 1 Minutes
Leading Questions In 1 Minute
This one-minute video explains what leading questions are and discusses four examples of leading questions....
1 Lessons • 1 Minutes