18 Lessons • 24 Minutes
Emotional Intelligence In The Workplace
Emotional intelligence is the ability to recognize, manage, and harness the emotions of yourself and...
6 Lessons • 14 Minutes
Emotional Intelligence: EQ Strategies
Individuals with a strong emotional intelligence (EQ) are more successful personally and professionally. This training...
4 Lessons • 10 Minutes
Emotional Intelligence: Introduction To EQ
After decades of study and research, professionals began to recognize an individual’s IQ was not...
4 Lessons • 11 Minutes
Emotional Intelligence: Personal Competence
We have all experienced a wide range of emotions, especially at work. The key is...
4 Lessons • 11 Minutes
Emotional Intelligence: Social Competence
Social awareness and relationship management form a part of social competence necessary for leaders to...
1 Lessons • 1 Minutes
ESOL – English As A 2nd Language In 1 Minute
How to communicate with people whose second language is English or when their English language...
5 Lessons • 19 Minutes
Fighting Unconscious Bias In The Workplace
Unconscious biases are stereotypes, beliefs, and prejudices against certain categories of people that form subconsciously....
7 Lessons • 43 Minutes
Financial Services Business Skills
There are a number of unique skills related to banking and financial services employees, particularly...
1 Lessons • 1 Minutes
FISH! Philosophy In 1 Minute
This one-minute video explains the four basic components of the FISH! Philosophy, which aims to...
1 Lessons • 1 Minutes
Four “P”s Of The Voice In 1 Minute
This one-minute video explains four different things you can do to help improve the sound...
1 Lessons • 1 Minutes
Funnel Questions In 1 Minute
This one-minute video explains how to use funnel questions to get more detail and increase...
1 Lessons • 1 Minutes