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4 Lessons • 10 Minutes
Emotional Intelligence: Introduction To EQ
After decades of study and research, professionals began to recognize an individual’s IQ was not...
4 Lessons • 11 Minutes
Emotional Intelligence: Personal Competence
We have all experienced a wide range of emotions, especially at work. The key is...
4 Lessons • 11 Minutes
Emotional Intelligence: Social Competence
Social awareness and relationship management form a part of social competence necessary for leaders to...
5 Lessons • 22 Minutes
Empathy: The Key To Active Listening
In an increasingly digital world, empathy and listening are key skills to have in one’s...
1 Lessons • 1 Minutes
ESOL – English As A 2nd Language In 1 Minute
How to communicate with people whose second language is English or when their English language...
5 Lessons • 19 Minutes
Fighting Unconscious Bias In The Workplace
Unconscious biases are stereotypes, beliefs, and prejudices against certain categories of people that form subconsciously....
7 Lessons • 43 Minutes
Financial Services Business Skills
There are a number of unique skills related to banking and financial services employees, particularly...
1 Lessons • 1 Minutes
FISH! Philosophy In 1 Minute
This one-minute video explains the four basic components of the FISH! Philosophy, which aims to...
1 Lessons • 1 Minutes
Four ‘P’s Of The Voice In 1 Minute
This one-minute video explains four different things you can do to help improve the sound...
1 Lessons • 1 Minutes
Funnel Questions In 1 Minute
This one-minute video explains how to use funnel questions to get more detail and increase...
1 Lessons • 1 Minutes
How To Say No Nicely In 1 Minute
There are four easy steps to follow when you need to say “No.” This one-minute...
1 Lessons • 1 Minutes