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Keeping Control When The Customer Says Yes
You’ve finally closed the deal and you want to jump from the rooftops. However you need to maintain...
Keeping Your Pipeline Full
The number and quality of your prospects in your pipeline will be a big factor in your success....
Keeping Your Prospects Warm During The Sales Cycle
You’re in the middle of a long sales cycle and you don’t want to bug your prospect for...
Know Your Business
Whether you’re in a role which interacts directly with clients and customers, or you’re simply interested in engaging...
Know Your Stuff – Sales Research
Without expert knowledge, you simply can’t compete in today’s marketplace. Discover the four main areas you need to...
Listening Mistakes Sales People Make
Sales people do not listen enough. At times they are too busy thinking what they are going to...
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless...
Live Chat Tips In 1 Minute
This one-minute video looks at five basic tips to providing a good customer experience through live web webchat....
Make Their Day In 1 Minute
This one-minute video explains some ways to help make another person’s day. This could be a customer, work...
Make Your Sales Scripts Sound Unrehearsed
You don’t want to sound like a robot especially if you are saying the same things over and...
Manage Your State – The Sales Mindset
Learn how to manage the negative thoughts that pop into your mind from time to time. It’s time...
Managing Customer Needs
Quality customer service is rooted in managing a customer’s needs. To do that well, as this course shows,...